Privacy Policy

Last updated: June 2026

Who We Are

Quintex Systems Limited is a company registered in England and Wales.

Registered address: 8 Ivanhoe Road, Finchampstead, Wokingham, Berkshire, RG40 4QQ

Phone: 0118 973 9310

Quintex Systems Limited is the data controller for the personal data collected through this website and in the course of our business activities. This means we are responsible for deciding how and why your personal data is used.

What This Policy Covers

This privacy policy explains:

What personal data we collect and why
How we use your personal data
Who we share it with
How long we keep it
Your rights under UK data protection law

This policy applies to personal data collected through our website at quintex.co.uk, by email, by telephone, and through any other interactions you have with Quintex Systems Limited.

The Data We Collect

Depending on how you interact with us, we may collect the following types of personal data:

Contact and identity information

Name
Job title and company name
Email address
Telephone number
Postal address

Enquiry and communication data

Details of enquiries or requests you submit to us
Records of correspondence by email, telephone, or post
Notes from meetings or site visits

Website usage data

IP address
Browser type and version
Pages visited and time spent on the site
Referring website or search terms
Device type and operating system

Marketing preferences

Whether you have opted in to receive marketing communications from us
Your preferences regarding the type of communications you wish to receive

We do not collect any special category personal data (such as health information, ethnicity, or religious beliefs) and we do not knowingly collect data from anyone under the age of 18.

How We Collect Your Data

We collect personal data in the following ways:

When you submit an enquiry, contact form, or request through our website
When you email, telephone, or write to us directly
When you sign up to receive our newsletter or marketing communications
When you attend an event, exhibition, or meeting where we are present
When you engage with us as a client, contractor, or partner
Automatically through cookies and similar technologies when you visit our website

How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries and provide our services:

When you contact us with an enquiry or request a survey, specification, or quotation, we use your data to respond and to provide the service you have asked for.

Legal basis: Legitimate interests / performance of a contract

To manage our client and partner relationships

We use contact and communication data to manage ongoing projects, service agreements, and business relationships.

Legal basis: Performance of a contract / legitimate interests

To send marketing communications

Where you have opted in, or where we have an existing business relationship and believe our communications are relevant to you, we may send you emails, newsletters, or other marketing materials about our products and services.

Legal basis: Consent / legitimate interests

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

To improve our website

We use anonymised website usage data to understand how visitors use our site and to make improvements.

Legal basis: Legitimate interests

To comply with legal obligations

In some circumstances we may be required to process your data to comply with a legal or regulatory obligation.

Legal basis: Legal obligation

Our website uses cookies to improve your experience and to help us understand how our site is used. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

Essential cookies — necessary for the website to function correctly
Analytics cookies — help us understand how visitors use the site (for example, via Google Analytics)
Marketing cookies — used to track visits and support any advertising activity

When you first visit our website, you will be asked to consent to non-essential cookies. You can change your cookie preferences at any time via the cookie settings on our website, or by adjusting your browser settings.

For more information about managing cookies, visit www.aboutcookies.org.

Who We Share Your Data With

We do not sell your personal data to third parties.

We may share your data with:

Service providers and processors

Third parties who provide services on our behalf, such as email marketing platforms, website hosting providers, and CRM systems. These parties are only permitted to process your data in accordance with our instructions and are bound by appropriate data processing agreements.

Professional advisers

Solicitors, accountants, and insurers where necessary in the course of running our business.

Regulatory and legal authorities

Where we are required to do so by law, court order, or at the request of a regulatory body.

We require all third parties who handle personal data on our behalf to respect the security of your data and to treat it in accordance with UK data protection law.

International Transfers

Where we use third-party service providers who process data outside of the UK or European Economic Area, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as standard contractual clauses or an adequacy decision.

How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes it was collected, or as required by law.

As a general guide:

Enquiry and contact data: up to 3 years from last contact
Client and contract records: up to 7 years following the end of the relationship, in line with legal and financial record-keeping requirements
Marketing data: until you unsubscribe or withdraw consent
Website analytics data: in accordance with the retention settings of the relevant platform (typically up to 26 months)

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access — You have the right to request a copy of the personal data we hold about you.

Right to rectification — You have the right to ask us to correct any inaccurate or incomplete data we hold about you.

Right to erasure — In certain circumstances, you have the right to ask us to delete your personal data.

Right to restrict processing — You have the right to ask us to restrict how we use your data in certain circumstances.

Right to data portability — Where processing is based on your consent or a contract, you have the right to receive your data in a structured, commonly used format.

Right to object — You have the right to object to processing based on legitimate interests, including direct marketing.

Rights related to automated decision-making — We do not use automated decision-making or profiling in a way that has a significant effect on individuals.

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month. We may need to verify your identity before processing your request.

How to Contact Us

If you have any questions about this privacy policy, or wish to exercise your data protection rights, please contact us:

Email: sales@quintex.co.uk

Phone: 0118 973 9310

Post: Quintex Systems Limited, 8 Ivanhoe Road, Finchampstead, Wokingham, Berkshire, RG40 4QQ

Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Website: ico.org.uk

Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO, so please do contact us in the first instance.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. When we make significant changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

This privacy policy was last reviewed and updated in June 2026.